Thursday, 2 April 2015

Microsoft Dynamics CRM 2015 training now available from Firebrand

Update your knowledge with the newest version of Microsoft Dynamics CRM 2015 and master new features like targeted marketing campaigns, voice control and a dashboard to monitor social media.

Firebrand has built four new accelerated courses, aligned to the recently released Microsoft Dynamics 2015:

This is your fastest way to learn and master Microsoft Dynamics 2015. Firebrand is a Microsoft Learning Partner - you’ll study Microsoft Official Curriculum and sit your exams onsite on these accelerated courses.

What’s new in Microsoft Dynamics CRM 2015?

Microsoft Dynamics CRM 2015 was released December 1st 2014 in 130 markets and 44 languages. Get trained and you’ll get to grips with these new features:

  • 'Sales Collaboration Panel'
  • Social Listening 
  • Voice Control
  • Better sales campaigns

Social Listening

Use your social media dashboard to scan and look for words, phrases, and group discussions. You can even use Dynamics 2015 to listen for positive, negative or neutral words and phrases.

Dynamics CRM 2015 also provides an enhanced overview map showing your social media streams by country – an especially useful feature for any organisation operating across multiple markets, countries or regions.

To find out more about the advanced Social Listening features in Microsoft Dynamics CRM 2015 – take a look at Firebrand’s accelerated Microsoft Dynamics Marketing 2015 course.

Voice control in CRM

Microsoft has integrated Cortana, their virtual voice-controlled assistant, in Dynamics CRM 2015.

As a result, you’ll now be able to schedule meetings and search contacts, accounts and activities with voice activated instructions. Cortana will also fix customer lists and create new customers. Plus, manage it all from your smartphone or tablet.

Better integration

Dynamics CRM 2015 extends Outlook integration, allowing you to you synchronize tasks and other data faster.

Lync integration is also included with an improved the 'click to call' feature and the ability to hold webinars.

Microsoft has also released a video describing the miscellaneous new features they’ve added to Dynamics:

180+ courses and counting

Firebrand’s portfolio now exceeds 180 accelerated courses from vendors like Microsoft, Cisco, (ISC)2 and CompTIA.

We’re committed to developing new accelerated courses. To stay up to date with our newest and most cutting edge training follow us on Twitter, Facebook and Google+ and LinkedIn.

Find out how you can get certified at twice the speed and take a look at our full range of accelerated training.

About the Author:        
Sarah writes for Firebrand Training on a number of IT related topics. This includes exams, training, certification trends, project management, certification, careers advice and the industry itself. Sarah has 11 years of experience in the IT industry.